Customer Service Help
If you are dissatisfied with any product purchased through our site for any reason, you may return the item(s) within 30 days for an exchange or refund. We offer a 100% color match guarantee. If you ordered the incorrect color, please let us know and we will be happy to replace it with a more appropriate choice.
Please be advised that prior authorization is required on all returns. For authorization to process a return, please email us at firstname.lastname@example.org.
Unfortunately, any returns sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of Sesen Spa.
Shipping fees are only refundable when the original items were either shipped incorrectly by Sesen Spa or damaged. All other shipping fees are nonrefundable.
We ask you to please return your items via UPS or insured parcel post. Should your return be lost or damaged in transit, carriers require that you file the tracer or claim. We cannot be held responsible for returns lost in transit.
Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made depending on your request. Please allow one to two billing cycles for the refund to show on your account. If you wish to inquire about your return, please email us at email@example.com.
Ship Returned Items To:
Sesen Spa, LLC
112 Pleasant Street NW, #A
Vienna, VA 22180
United States of America